Refund Policy
3 Days Money Back Guarantee
At TivimateIPTV, we want to ensure that you are 100% happy with our service. If you have any technical queries, do not hesitate to contact us. Our tech team will not leave your side until you’re watching TV! However, if you feel the service you purchased is not the best fit for your requirements and you attempted to resolve issues with our support staff, we want to make things right.
Although we’d love to know where things went wrong, or how we can improve, follow the steps below for a full refund within 3 days of your date purchase. If the 3 days have been passed and you have a problem you can contact us at any time via our live chat on tivimateiptv.com or via Email, via live chat to fix your problem.
Requesting a Refund Steps
- Use the contact us form to request the refund
- Use the same email address you use to buy our services.
- include your invoice number
In addition, please note that we do everything possible to process the refund as quickly as possible. But it may take up to 20 days for our payment processor or your financial institution for the refund to be reflected in your bank/card account.
Once you requested a refund you can’t subscribe again to our service at any time in the future.
